Privacy Policy

1. Introduction

pholadntjl B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pholadntjl.top or use our services. We are registered in the Netherlands with registration number 47381962 and VAT number NL454781269B107.

2. Data Controller

The data controller responsible for your personal data is:

pholadntjl B.V.
Beukenlaan 69
1352 TQ Almere
Flevoland, Netherlands
Phone: +31 402137794
Email: privacy@pholadntjl.top

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication records with our customer service
• Marketing preferences and consent records

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process and fulfil your orders, including payment processing and delivery
• Customer Service: To respond to your inquiries and provide customer support
• Account Management: To create and manage your account
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and resolve disputes
• Website Improvement: To analyse usage patterns and improve our services
• Security: To protect against fraud and ensure website security

5. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: To fulfil our contractual obligations to you
• Legitimate Interest: For business operations, fraud prevention, and website analytics
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Payment processors, shipping companies, IT service providers
• Business Partners: Suppliers and manufacturers (when necessary for order fulfilment)
• Legal Authorities: When required by law or to protect our rights
• Professional Advisors: Lawyers, accountants, and consultants

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Generally, we retain customer data for 7 years after the last transaction for accounting and legal purposes. Marketing data is retained until you withdraw consent or for 3 years of inactivity.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@pholadntjl.top. We will respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy. You can manage cookie preferences through your browser settings or our cookie consent tool.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, regular security assessments, and staff training. However, no method of transmission over the internet is 100% secure.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, as required by GDPR. We will also notify the relevant supervisory authority.

15. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

17. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: